I bought a file from you, how do I access it?
When you purchase from the BMT Micro “BUY NOW” button, you will be sent a download link from BMT Micro with instructions on how to download your file. You must use a valid email address to receive your download link and you can not download to a mobile device.
I can’t find my shopping cart
If you wish to see what is in your BMT Micro Shopping cart click any “BUY NOW” button and you can manage your items from there.
Why was I charged sales tax?
The laws around buying digital goods are changing and there have been some court decisions (cf. South Dakota V Wayfair.) Right now only if you reside in New Jersey will BMT Micro will charge you sales tax on your purchase. Other states no doubt will roll out a sales tax collection as the laws around buying digital items online change.
I used a fake email when purchasing my files and cant get my download link, what can I do?
Buy them again using a real working email address.
Can I download using a mobile device?
No, you have to use a computer to download your mp3. Please complain to Apple and not me as they are the ones blocking it.
I bought a file from you years ago can I get a new download link because my [insert excuse here] and I didn’t back anything up.
If you bought a file within 30 days and you need a link reissued please get in touch with me though email, I will try to accommodate you. If you bought a file any longer 30 days a link reissue fee will be assessed. I reissue links at my discretion. There is no guarantee I will issue you a new link even if its within the 30 days. You can always buy the file a second time. Remember to back up your purchased files.
I bought a Mp3 but the download link was never sent/I tried to download but clicked the link 300 times/I’m computer impaired and I cant get the link to work/I tried to download to a game console/iPhone/iPad and now the link doesn’t work/Etc what should I do?
Make sure you used a valid email address and check your spam folder. Download to a computer (you can not d/l to your old ps2 and various mobile devices like iPhones or iPads, Kindle Fire or any other tablet or iPod) After you’ve done those things if you are sill having issues you can email me at firstname.lastname@example.org and I can reissue you a link. I am not at my computer 24/7 so if its in the middle of the night do no expect to hear back from me until business hours and remember I am on EST. Please give me 24 hours to respond to your request.
I cant’ play the MP3 I bought using “Insert whatever MP3 player you have here”
As much as I wish I was the computer equipment fairy, I’m not. Try another player. I have no control over your computer equipment. Links to reviews of music management software
Can I get a refund / I don’t like the session I purchased/ its not what I thought/ I changed my mind after listening?
No, there are no refunds. Due to the nature of how downloads are processed, the customer is responsible for ensuring their order is correct before purchasing the media or content as no refunds are possible. Friendly fraud and abuse by disputing transactions with the issuing bank will result in immediate disqualification from future sales and you will be banned from ordering. I take fraud very seriously and will actively report cases of fraud to the local authorities for further prosecution.
Can I resell your files after I buy them.
No, you can’t. I own the copyright in all the content I produce. It’s yours to view or listen and enjoy at your leisure, they are not for resale.
I’m having tech issues, I don’t know how to use the Internet and I cant download the file
The list below are often the most common issues people have trying to download. Try to solve your problem BEFORE you email me. If you have exhausted ALL these options, email me and I will try and help. I am on EST and not available 24/7 as your personal technical support service, It could take up to 24 hours to get back to you. I will try to get back to you as quickly as I can. If you email me the middle of the night and send rude obnoxious emails because the Internet is confusing you, do not expect me to get back to you until business hours on the east coast. Also do not expect me to be nice!
1. Right click (if you are on a PC) then download.
2. Try a different browser
3. Empty your cashe
4. Delete your cookies
5. Enter the correct password and email address
6. Use a valid email address
7. Check your spam folder
8. Download to a computer (you can NOT download to a mobile device)
Can I meet you in person for a session?
NO. I retired from in person sessions a long time ago.
I’m a huge fan and want to send you a gift if that possible?
Yes, I love presents. I have an amazon wishlist with a list of a few things I enjoy.
Do you have a newsletter?
Yes! I do I send out newsletters once a week and when I have new sessions released. Join the newsletter because there’s lots of other information and special promotions.
How can I get in contact with you?
My email address is Jenny@goodtimejenny.com